Substitutions
Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.
Cancellations
While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours of placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.
Refund Policy (100% Customer Satisfaction Guarantee)
We value our customers and want you to be completely satisfied with your purchase. Here is how our refund policy works. Mayfield Florist of Tucson, Arizona stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact our customer service department at (520) 886-4443 and let us know. We can replace the original arrangement with one of equal or greater value, at no additional charge to you. We will redeliver the new arrangement, on the day that you select, again at no additional charge to you. There are certain situations where we can refund your purchase as well. Refunds may be granted at the managers discretion.
Return Policy (100% Customer Satisfaction Guarantee)
Here is how our return policy works. If for any reason you are not completely satisfied with the flower arrangement we design and deliver for you, we will replace that arrangement, with one of equal or greater value, free of charge. Your satisfaction is our primary focus.
Stop in and visit one of our Mayfield Florist locations listed below!
We operate a beautiful customer showroom, design and distribution center in the Tucson area. This flower shop, design and distribution facility is located at 2200 North Wilmot Road and is open to the public for in-store shopping.
Our firm is one of the largest florists in the state of Arizona. We locally source floral products when possible. If we cannot get the flowers, vases or products we need locally, we buy direct from flower farms. Buying direct comes with many great advantages. It ensures that our customers always have a great selection of floral varieites to choose from. We are also able to lower the cost to acquire the products. Much of that cost savings can be passed along to our customers. Buying direct also reduces the time between when flowers are cut at the farms, and when they arrive here at our North Wilmot Road flower shop for use in creating arrangements. Our designers work with the finest, freshest products available. Fresher product translates directly into longer vase life for customers receiving our floral bouquets.
We utilize the design and distribution center area of our North Wilmot Road flower shop to help ensure that we can effectively handle the high volume of orders we receive. This area is large enough to support all the floral designers we need, and also has ample space to support our high volume delivery operations.
You may have noticed on our site that we display a Google Reviews Program badge in the lower right hand corner of the site. Google conducts customer satisfaction surveys with people who order from us. We are proud to say that we have a 4.9 star rating, out of a possible 5 star maximum score.
2200 N Wilmot Rd
